• Ref: CC1019

    ITSM/Transition Lead

    £600/day (outside IR35) Transformation
    PE Portfolio
    United Kingdom
    Consultants
    Curve Image
    Curve Image

    The opportunity

    We are seeking an experienced ITSM/Transition Lead to join our clients IT team. You will be responsible for leading the implementation and management of IT Service Management (ITSM) processes and tools, as well as managing outsourced IT service transitions.

    The role

    • Strong knowledge of the ITIL framework, specifically around service operation
    • Experience in outsourced IT service transition and service desk setup
    • Proficient in ITSM tooling, ideally ServiceNow
    • Experience in process design and definition, as well as service level monitoring (SLA/OLA) and underpinning contracts
    • Proven ability to manage service provider transitions and establish service relationships
    • Strong understanding of value streams and reporting

    The requirements

    • Minimum of 5 years of experience in ITSM/Transition management
    • ITIL certification preferred
    • Experience with ServiceNow or similar ITSM tooling
    • Strong leadership and project management skills
    • Excellent communication and interpersonal skills

    Consultants

    Team Image

    Charlie Crawford

    Associate
    Charlie joined Finatal in 2022. He is an Associate in the Transformation Practice, placing high-profile transformation professionals across private equity portfolio businesses. 

    Contact Consultant

    Apply for the role

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