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    Senior Business Analyst

     

    Job Description

    Senior Business Analyst

     

    DS1005

     

    As a Senior BA, you will be responsible for process re-design for customer support / customer service processes. Processes will be re-designed to better meet customer needs and expectations, enable more seamless and consistent customer journeys, and better align processes to best practice.

    You will play a critical role in refining customer support processes, working closely with the Transformation Director in the re-design. In addition, you will work closely with other workstreams to ensure the target state is implemented, including the configuration and deployment of requirements into new and other legacy systems, to deliver the new to be designed processes.

    You'll need to be solution focused, have a transformation mindset, be full of initiative and have excellent stakeholder management, communication and organisational skills.

     

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