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    Head of IT Service management

    £ 140,000 - £ 140,000 per year
     

    Job Description

    Role: Head of IT Service management

    Salary: Up to £140k

    Location: Netherlands (Hybrid 3 days a week in office)

    Permanent

    HL48302

     

    Finatal is currently working with a leading provider of Service Improvement company that have had a recent Private Equity investment from a top mid-market fund. They are now going through fast growth due to its rapid acquisition strategy with a keen focus on ESG. They are looking for an entrepreneurial Head of IT Service Management to join them to build out this service management desk from scratch across 50+ entities. You will be responsible for the management of the operational services to meet business needs focusing on end-user support within the Microsoft 365 environment.

    Role:

    • You will have the responsibility of building the IT service desk from scratch across the whole business, for over 50 entities establishing a scalable platform.
    • Development of the IT roadmap and strategy interlinking with business strategy as well as ownership of the Group Budget.
    • You will build and lead a team of central service professionals centralising them to assist in the scalability of this new practice.
    • Managing the processes, infrastructure, and operational projects, defining standards and principles

    Requirement:

    • Strong experience in IT service management especially within a leadership role.
    • Track record of building and running an established IT service desk and processes for multiple entities
    • Experience in managing IT service management tools, such as incident management, problem management, change management, and service request management tools.
    • Strong skills in vendor relations and management.
    • Bachelor’s degree in IT, computer science or related field.

    If this opportunity is of interest, or you know anyone who would be interested in this role, please send your CV and contact details to harriet.lander@finatal.com

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